Scope of policy
The information we collect
Care Everywhere collects a variety of information that you provide directly to us. The specific types of information collected will depend upon the Services you use, how you use them, and what you choose to provide and may include your full name, email address, phone number, product serial number and address, Care Everywhere may collect information from you in the context of:
- Pump messages;
- Account registration and administration of your account (user login data);
- Customer support and technical assistance;
- Registration of your pumps (device table);
- CQI data collected and stored;
- Drug Libraries that have been distributed;
- Other submissions you upload using the Services where information is requested for use and/or participation.
When you use the Services and applications (web, etc.), we may collect certain information as described above for such purposes as improvement of our products and software services, troubleshooting defects or anomalies, providing the Services, managing the Services, security and monitoring purposes, tracking and analyzing usage, and improving overall performance of the Services.
Anonymous or de-identified data
Uses of information
Care Everywhere may use the information it collects for various purposes, including but not limited to:
Customer Service – Based upon the information you provide us at the time of Care Everywhere account registration, we will have the opportunity to communicate with you in order to respond to your inquiries, to provide the Services you may request, and to manage your account via your email.
Service-Related Announcements – We will send you service-related announcements on rare occasions. For instance, if our service is temporarily suspended for maintenance, we might send you an email push notification.
Sharing and disclosure of information
Trusted Third Party Service Providers – We may share your information with trusted third parties that provide services to help us provide the Services to you.
These service providers are authorized to use personal information about you only as necessary to provide these services to us. All such third party service providers are contractually bound and obliged to comply with required privacy standards in compliance with applicable law.
Legal Compliance – We reserve the right to access and disclose your information when we believe in good faith that such disclosure is necessary to:
(a) enforce legal rights and comply with the law; (b) comply with an order from a government entity or other competent authority, (c) prevent or address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage; (d) protect our rights, prevent fraud and/or comply with judicial proceeding, court order, or legal process served on Care Everywhere.
Other Circumstances – We may use or disclose your personal information to engage in efforts designed to detect, prevent or otherwise address fraud, security or technical issues.
How we protect your information
The security of your information is important to us. We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information based on its sensitivity. Despite our best efforts, however, no security measures are completely impenetrable. While we strive to protect your information, we cannot guarantee that it will be secure.
Questions & concerns
Care Everywhere contact info